FAQs

 

Do I need to have a Surfline account to place an order? 

Yes. When you sign up for a free Surfline account, you will be able to place orders on the Surfline Store. In addition to the ability to purchase items from our store, your free Surfline account allows you to: 

  • Quickly access the spots you care about most with Favorites. 

  • View ad-supported cams around the world. 

  • Check two-day forecasts. 

  • View the latest surf news and content. 

 

By signing up for a Surfline Premium membership, you unlock even more benefits, including exclusive deals in the store. In addition to perks from the store, with Premium, you’ll get access to: 

  • All of our 800+ cams, ad-free. 

  • Daily surf reports from our in-house team of experts. 

  • 16-day long-range surf forecasts at over 6000 global surf spots. 

  • Cam Rewind and Sessions to watch and track your waves. 

 

Learn more about what it means to be a Surfline Premium member here. 

 

Are items placed in my shopping cart reserved or held for me? 

No, we do not offer reservations or holds of any kind. If you leave items in your cart, we cannot guarantee they will still be in stock or available at the same price when you return.  

 

When will my order ship? 

Orders are typically fulfilled and shipped directly to you by our brand partners within two business days after your order is placed.  

 

When will my items arrive and how can I track delivery? 

Depending on your location, delivery will generally take 27 business days once the order is shipped. Whenever a shipment from your order goes out, we’ll email you tracking information and an estimated delivery date.   

If you ordered from multiple brands, your items will arrive separately. 

 

Do you offer different shipping options? 

NoAt this time, we only offer standard ground shipping.   

 

Where does Surfline ship to? 

At this time, we can only ship to addresses within the continental United States and Hawaii.  

 

Certain items from my order were canceled after my order was confirmedwhat should I do? 

The most probable reason is that the product was already out of stock at the time you ordered it, but the quantity in the store hadn’t updated yet. If this happened, we’ve already processed your refund, but it may take a few days to appear in your account or statement.  

Any items from your order that were not canceled should not be impacted. 

 

How do I get free shipping? 

Sign up for a Surfline Premium membership for free shipping plus other perks. Click here for more information and here to subscribe.  

 

Can I cancel or make changes to an order I placed?  

If an order has not yet been fulfilled and shipped, we may be able to cancel the order. Please email us right away at [email protected] and we will do what we can to help. If an order cannot be canceled, you may also refuse delivery, and a refund (minus any cost of shipping) will be processed once the product is returned to us.  

 

What is Surfline’s return policy? 

Click here to view our return policy.  To initiate a return, please send an email to [email protected] with your order number, the products that you would like to return, and the reason for the return(s).

NO EXCHANGES  

Please note that at this time we are unable to offer exchanges. We recommend requesting a return for the item you'd like to return and placing a new order for the desired item 

 

When will I receive my refund? 

Once your return is received and inspected, we will notify you if your return was accepted or declined. If the return is accepted, please allow 510 business days from when we receive returned merchandise for your refund to process and appear in your account or statement.  

 

I received a damaged or defective item. What should I do? 

Apologies if you received an item that is unusable or unacceptable.Please start a return following our return instructions and select,damaged” as the reason for your return. We will process a refund once the product arrives back at our warehouse. Please keep in mind that damaged returns still need to be processed within 30 days of delivery, per our regular return policy, and products must be unused in original conditionwith all labels attached.  

 

I placed an order, but my Surfline Premium discount was not added – can this be adjusted? 

Please reach out to us at [email protected] from the email connected to your Surfline Premium membership and provide your order number.  

 

I placed an order but did not receive a confirmation email. What should I do? 

You'll get a confirmation email when your order is confirmed. Check your spam/junk mail folders and if you still haven't received any emails, reach out to us at [email protected] with your order number.  

 

My item(s) are marked as delivered but I never received them. What should I do? 

If you purchased gear from multiple brands, your items will arrive separately. If all tracking numbers from your order are marked as delivered but there are still items missing, please reach out to us at [email protected] with your order and tracking number so that we can investigate further.  

 

Can I recommend a product to be listed on the store? 

We are always looking for new surf brand partners and products. If there’s a product or brand you love that you’d like to see in the store, let us know at [email protected]